Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Tier 2).

Key Responsibilities

• Respond to and resolve escalated technical support inquiries from customers
• Diagnose and troubleshoot complex software issues related to healthcare SaaS applications
• Collaborate with cross-functional teams to address technical challenges and enhance product quality

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• Minimum of 2 years of experience in technical support or application support roles, preferably in a SaaS environment
• Familiarity with Angular, .NET, and SQL Server
• Experience in the healthcare industry or with healthcare-related software is a plus
• Relevant certifications (e.g., Microsoft certifications, Angular certifications) are a plus