Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer- Level I.

Key Responsibilities

• Serve as the first point of contact for customer support requests and perform initial troubleshooting
• Resolve common customer issues independently and document findings clearly in the ticket
• Create and update internal and customer-facing knowledge articles to enhance the support knowledge base

Required Qualifications

• Basic technical aptitude and willingness to learn SQL, logs, and application workflows
• Ability to follow and execute structured troubleshooting steps
• Analytical mindset with curiosity to investigate problems
• Ability to manage multiple customer inquiries in a fast-paced environment
• Strong documentation habits