Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer III.

Key Responsibilities

• Own end-to-end resolution of complex technical issues, including troubleshooting and data investigation
• Serve as the liaison between Support, Product, and Engineering for escalated issues
• Mentor L1 and L2 engineers and lead the creation of troubleshooting guides and internal processes

Required Qualifications

• Advanced SQL capabilities, including complex joins and trace-level analysis
• Expertise in root cause analysis across various technical layers
• Proven experience collaborating with Engineering teams
• Strong proficiency in Python and JavaScript for troubleshooting and scripting
• Ability to independently build processes and drive cross-functional initiatives