Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II to deliver exemplary technical support and customer service across its products.

Key Responsibilities

• Provide exceptional technical support and service directly to customers
• Investigate, troubleshoot, and resolve customer issues with thorough documentation
• Maintain detailed internal records of all interactions using ticketing software

Required Qualifications

• Bachelor's degree in Information Systems Technology or equivalent experience
• Proficiency in technical skills including HTML, CSS, and JavaScript
• Strong interpersonal skills and a proactive, self-starting attitude
• Customer-centric approach with a focus on anticipating needs and concerns
• Commitment to continuous improvement through training and personal development