Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their team.

Key Responsibilities

• Provide support to US customers on the DigiCert One platform for all certificate lifecycle products via phone and email
• Collaborate with cross-functional teams to resolve issues and provide solutions
• Contribute to the DigiCert Knowledge Base and document trends in customer interactions

Required Qualifications

• 2-year degree in IT, related technical degree, or equivalent work experience
• 4+ years of experience in technical support
• Knowledge of PKI certificates and working knowledge of REST APIs
• Industry-related certificates are a plus (Security +, MSCE)
• Self-motivated and able to manage time effectively