Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I.

Key Responsibilities

• Provide CAD technical support to external customers in a post-sales capacity
• Develop and maintain technical expertise in SOLIDWORKS applications
• Communicate with customers via phone, chat, and e-mail to resolve installation and usage issues

Required Qualifications

• Bachelor's degree in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent)
• Strong proficiency in SOLIDWORKS and experience with 3D CAD applications such as Inventor or Creo
• Experience working in parts, assemblies, and drawings in a CAD environment
• Familiarity with Microsoft Operating Systems & MS Office products
• Experience with TCP/IP troubleshooting is a plus