Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoot complex product, integration, and data stack issues for customers
• Collaborate with Product, Engineering, and Customer Success to resolve escalations and provide actionable insights
• Develop reusable documentation, playbooks, and automation to enhance support quality

Required Qualifications

• 6-7+ years of experience in technical support or similar roles within SaaS or the modern data stack ecosystem
• Proven ability to troubleshoot complex technical issues across APIs, connectors, and integrations
• Strong technical expertise in Kubernetes, containerized networking, and ArgoCD
• Experience with cloud platforms such as AWS, GCP, and Azure
• Hands-on experience with modern data stack tools like Snowflake, Databricks, and Fivetran