Technical Support Engineer

Job Summary

A company is looking for a Tier 1 Support Engineer.

Key Responsibilities

• Provide first line technical support through various communication channels
• Diagnose and troubleshoot customer issues related to platform configurations and VoIP quality
• Log and manage support cases, escalating to Tier 2 Engineers as necessary

Required Qualifications

• 1-2 years of experience in a Technical Customer Support or Helpdesk role, preferably in SaaS, Telecom, or VoIP
• Foundational understanding of networking concepts including TCP/IP, DNS, and basic firewall rules
• Experience with modern case management or ticketing systems
• Willingness to work flexible hours and rotating shifts