Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II.

Key Responsibilities

• Provide solutions to complex technical problems and ensure exceptional customer experience
• Research, diagnose, and troubleshoot system issues while maintaining communication with customers
• Document issues and resolutions, participate in on-call support, and engage in continuous learning

Required Qualifications

• Advanced knowledge of systems/products support, client-server architecture, and SQL
• 3-5 years of experience in a customer-facing technical support environment
• Ability to manage time effectively and prioritize tasks strategically
• Enhanced customer service skills and ability to manage complex relationships
• Degree beneficial but not required