Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - Payroll & Human Resources.

Key Responsibilities

• Become a subject-matter expert in COINS U.S. Payroll and Human Resources modules
• Provide business and technical support to help customers maximize value from their software
• Manage support cases end-to-end, ensuring timely resolution and clear customer communication

Required Qualifications, Training, and Education

• Strong understanding of U.S. Payroll and Human Resources processes, regulations, or systems
• Experience troubleshooting application or software issues in a customer-facing environment
• Ability to quickly learn new technologies, systems, and product functionality
• Previous experience in application support, technical support, or SaaS support strongly preferred
• Must reside within the Eastern or Central U.S. time zones