Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer to manage customer onboarding/offboarding tasks and assist with technical inquiries.

Key Responsibilities

• Perform customer onboarding and offboarding tasks following detailed instructions
• Investigate and resolve customer questions and issues using various communication tools
• Document and expand internal and external knowledge repositories

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience preferred
• 2+ years in a technical support, customer support, IT support, or client-facing role
• Foundational knowledge and experience with SQL, Python, AWS/GCP, and Linux CLI
• A passion for Data as a Service (DaaS) and data engineering
• Ability to thrive in a fast-paced and asynchronous environment