Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Triage, troubleshoot, and resolve complex client support issues requiring technical analysis
• Serve as a liaison between Support and Engineering for bug identification and resolution
• Drive improvements to internal documentation and tooling for consistent issue resolution

Required Qualifications

• 6+ years in technical support roles, preferably in senior or Tier II/III positions
• Experience supporting SaaS/PaaS platforms or AI-based products
• Expertise in troubleshooting RESTful APIs and cloud-based services
• Familiarity with debugging tools and CI/CD pipelines
• Basic proficiency in programming languages such as Python and Java