Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to assist customers with technical challenges on their Auditing Platform.

Key Responsibilities

• Take end-to-end ownership of customer support cases, providing actionable solutions
• Investigate and resolve technical issues, identifying root causes and implementing fixes
• Perform configuration and environment tuning to align with best practices and client needs

Required Qualifications

• 3+ years of experience in Technical Support, IT, or a related technical field
• Strong technical aptitude and ability to learn complex products quickly
• Experience in troubleshooting and diagnosing technical issues
• Collaborative mindset with experience working across various teams
• Familiarity with ticketing tools and basic SQL queries is a plus