Technical Support Engineer

Job Summary

A company is looking for a Tier 3 Technical Support Engineer.

Key Responsibilities

• Provide mentor support to Tier 2 agents on technical issues
• Engage with product and engineering teams for bug identification and fixes
• Conduct bug impact analysis and prepare detailed reports on technical issues

Required Qualifications

• Bachelor's degree or equivalent work experience
• One to three years of experience in project management activities
• Thorough knowledge of project management and experience with project-level tasks
• Previous experience with POS systems and advanced troubleshooting
• Basic knowledge of assigned business line or functional area