Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide exceptional technical support for its platform.

Key Responsibilities

• Provide first-line technical support to customers through various communication channels
• Diagnose customer issues and deliver clear, timely resolutions while documenting interactions
• Collaborate with internal teams to resolve issues and improve product offerings

Required Qualifications

• Minimum 1-2 years of experience in a technical support role or related field
• Strong understanding of networking concepts, including TCP/IP, firewalls, and ports
• Experience troubleshooting software applications, preferably in a SaaS environment
• Proficiency in technical documentation and knowledge base creation
• Experience with ticketing systems (e.g., Salesforce) is a plus