Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide expert technical problem-solving for customers in various sectors.

Key Responsibilities

• Troubleshooting software and hardware issues
• Collaborating with internal teams to resolve escalated cases
• Documenting solutions for knowledge sharing and contributing to process improvements

Required Qualifications

• Practical experience in Information Technology, Engineering, or a related technical field
• 2-4 years of technical support or software troubleshooting experience
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)