Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage customer issues and collaborate with internal teams for resolution.

Key Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
• Troubleshoot customer issues using internal tools and escalate to Engineering or Partnership teams for resolution
• Collaborate with other TSEs on projects to improve internal and external processes

Required Qualifications

• 2+ years of experience in a customer-facing role
• 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (Javascript or Python)
• Knowledge of ticketing systems and tools (e.g., Zendesk, Jira), and data visualizations (e.g., Mode)
• Preferred: 6+ months of experience supporting technical projects and/or process improvement
• Genuine interest and passion for Support