Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, Tier 2.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries, ensuring timely and high-quality resolution
• Diagnose and resolve complex technical issues related to the company's products and integrations
• Collaborate with cross-functional teams to drive resolution of customer-impacting issues and advocate for product enhancements

Required Qualifications

• 4+ years in technical support, product support, or developer support roles
• Experience in B2B SaaS or enterprise software support
• Proven track record of handling high-priority client escalations and process improvements
• Involvement in onboarding and mentoring new hires
• Experience with support and troubleshooting tools such as Zendesk and Jira