Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Own, troubleshoot, and resolve customers' technical issues
• Participate in product/process improvement by identifying gaps and providing feedback
• Assist in the implementation of readiness programs and mentor new engineers

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of relevant experience OR 3+ years of relevant experience OR equivalent
• Experience with enrolling devices (Windows, MAC, iOS, Android) and setting up basic policies using Intune
• Knowledge in managing and protecting organizational devices and apps
• Experience ensuring compliance with security policies and regulations
• Familiarity with integrating Intune with other Microsoft services