Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoot technical issues and perform data analysis to support issue diagnosis
• Collaborate with engineering and product teams for issue escalation and resolution
• Assist with data monitoring and provide frontline support coverage as needed

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or related field, or equivalent experience
• 2-4 years of experience in technical support or application support roles
• Working knowledge of SQL and relational databases for data investigation
• Basic troubleshooting experience with .NET-based applications and front-end technologies
• Exposure to SaaS applications and healthcare environments is preferred but not required