Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Frontline) to provide exceptional support for their technology solutions.

Key Responsibilities

• Develop expertise in the company's technology and identify solutions for complex customer inquiries
• Manage customer issues from start to finish and contribute to the knowledge base
• Respond to customer inquiries promptly and ensure timely case resolution while managing a large case load

Required Qualifications

• A technical degree (CS, IT, IS, or related field) or 2+ years of experience in SaaS Technical Support
• Proven ability to deliver superior customer service and understand case escalation processes
• Proficiency in Microsoft Office and Windows
• Experience with remote access tools for troubleshooting
• Ability to analyze software performance in SaaS and on-premise environments