Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, Tier 3.

Key Responsibilities

• Perform root cause analysis, troubleshoot, and resolve complex technical issues
• Collaborate with R&D and Product Management to implement solutions and reduce ticket submissions
• Educate Tier 2 teams and improve first-line resolution rates through shared insights and training

Required Qualifications

• 6-10+ years of B2B technical support experience
• Proficient in escalation/incident management and SLA adherence
• Experience in web application troubleshooting and ability to read code
• Hands-on experience with Salesforce and knowledge of SQL scripting
• Demonstrated ability to mentor support teams and align with R&D