Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer to provide customer support for government clients using their applications.

Key Responsibilities

• Act as the primary point of contact for government customers, addressing technical questions and resolving initial software issues
• Research and diagnose user-reported problems, assist with account management, and document incidents in the ticket tracking system
• Communicate effectively with end users, escalate complex issues to Tier 2 support, and assist in monitoring application health

Required Qualifications

• Degree in Information Technology or a related field, or equivalent hands-on experience in a customer-facing technical support role
• Experience or strong interest in supporting government-specific software
• US Citizenship (non-dual) is required by government contract
• Ability to obtain and maintain a Public Trust or higher clearance