Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer.

Key Responsibilities

• Act as the primary point of contact for government customers, addressing technical questions and resolving initial software issues
• Research, diagnose, and resolve user-reported problems while documenting incidents in the ticket tracking system
• Assist users with account access issues and monitor the health of applications, escalating complex issues to the Tier 2 team

Required Qualifications

• Degree in Information Technology or a related field, or equivalent hands-on experience in a customer-facing technical support role
• Experience or strong interest in supporting government-specific software
• Ability to obtain and maintain a Public Trust or higher clearance
• US Citizenship (non-dual) is required by government contract