Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer support and troubleshoot technical issues remotely.

Key Responsibilities

• Manage customer communication and expectations
• Provide phone, email, and chat support to assigned accounts
• Act as a liaison between customers and internal teams, escalating critical issues as needed

Required Qualifications

• Bachelor's degree preferred in a related technical field
• 5 years of experience in enterprise software customer support and/or IT-related support
• Proficient knowledge of Windows-based Desktop and Server OS
• Proficient knowledge of Mac OS (preferred)
• Strong dedication to customer care and team interaction skills