Technical Support Engineer

Job Summary

A company is looking for a Platinum Support Engineer to assist customers with technical goals and challenges.

Key Responsibilities

• Manage customer accounts, hosting calls to review tickets and projects
• Serve as a liaison between customers and internal teams to resolve technical issues
• Conduct weekly meetings and participate in Quarterly Business Reviews with accounts

Required Qualifications

• Knowledge of internal implementations and integrations such as DocuSign and APIs
• Proficiency with the product upgrade process
• 1-2 years of experience as a Technical Support Engineer (TSE1)
• Understanding of internal teams and relationship-building skills