Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer - Tier 2.

Key Responsibilities

• Support the Web Experimentation & Feature Experimentation platform
• Troubleshoot customer issues via Zendesk and phone, maintaining ownership of tickets until resolution
• Contribute to the internal/external knowledge base and identify process improvements

Required Qualifications

• Graduated from a coding boot camp or obtained a CS degree, with development experience or technical product support experience
• Ability to work with both technical and non-technical users
• Strong troubleshooting skills and a natural curiosity
• Proficient in reading, writing, and debugging JavaScript, HTML, and CSS
• Able to work independently and thrive in ambiguous situations