Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Manage long-term integration projects and coordinate between internal teams and customers
• Triage customer issues, perform debugging, and resolve or find workarounds
• Create and update documentation and deliver training to customers

Required Qualifications

• At least 5 years of relevant work experience in Technical Support or related fields
• A bachelor's degree in Computer Science, Technology, Engineering, or Math, or relevant experience
• Proven experience in managing long-term projects and keeping status reports up to date
• Deep understanding of HTTP, RESTful APIs, and software troubleshooting
• Familiarity with the payments ecosystem and compliance standards is a strong plus