Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, Edtech.

Key Responsibilities

• Respond to support queries from schools and VAR partners via various communication channels
• Diagnose and resolve technical issues related to products, configurations, devices, and networks
• Provide technical guidance to VAR partners and contribute to documentation and training improvements

Required Qualifications

• Experience in customer-facing technical support or IT support roles
• Strong understanding of networking fundamentals and infrastructure troubleshooting
• Hands-on experience with Active Directory and Windows Server environments
• Familiarity with firewall and network configuration
• Experience supporting various operating systems, including ChromeOS, Android, iPadOS, and macOS