Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, Edtech.

Key Responsibilities

• Respond to support queries from schools and VAR partners via various communication channels
• Diagnose and resolve product, configuration, device, and networking issues while managing cases end-to-end
• Provide technical guidance to VAR partners during deployment and contribute to process improvements

Required Qualifications

• Experience in customer-facing technical support or IT support roles
• Strong understanding of networking fundamentals and infrastructure troubleshooting
• Hands-on experience with Active Directory and Windows Server environments
• Familiarity with firewall and network configuration
• Experience supporting ChromeOS, Android, iPad, and macOS devices