Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their team.

Key Responsibilities

• Triage support tickets and work on process improvement
• Assist customers in getting started with the product and diagnose technical issues
• Collaborate with Product and Customer Success teams to enhance customer experience

Required Qualifications

• Experience in a technical support or customer-facing role
• Familiarity with live channel support and basic programming concepts
• Previous experience with SaaS companies or technical platforms
• Ability to work in a fast-paced team environment
• Availability to begin work at 7:00am or 8:00am EST