Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage customer inquiries and provide technical support for their digital surgery portfolio.

Key Responsibilities

• Manage customer technical inquiries and complaints via phone and email
• Provide individualized responses and technical support for equipment and product concerns
• Document calls and ensure compliance with company guidelines and regulatory requirements

Required Qualifications

• Vocational certification, technical certification, or associate degree required or equivalent military technical training
• 2-4 years of Biomed or Technical Service experience in related industries
• Demonstrated knowledge of troubleshooting principles and technical service operations practices
• Proficiency with Microsoft Office suite required