Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Execute software version upgrades and new release deployments
• Manage and update SLAM-based maps to optimize robot navigation
• Track and report trends in support requests and system failures for product improvements

Required Qualifications

• Bachelor's Degree in Computer Science, Robotics, or a related discipline, or equivalent experience
• 3+ years of hands-on hardware and software troubleshooting experience
• Strong understanding of ROS, Python and/or C++ coding, and Linux environments
• Proven ability to manage multiple tasks and respond to emergencies
• Experience with customer support ticket management for technical issues