Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II.

Key Responsibilities

• Provide technical support to end-users for desktop, laptop, and peripheral issues
• Install, configure, and troubleshoot software and hardware on desktop systems
• Document technical issues and solutions for internal knowledge base

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in IT or related field preferred
• 4-6 years of proven work experience in a technical support role
• Strong knowledge of desktop operating systems (Windows, macOS, Linux)
• Experience troubleshooting hardware and software issues
• Familiarity with healthcare cybersecurity regulations and standards is a plus