Technical Support Engineer

Job Summary

A company is looking for a Strategic Technical Support Engineer.

Key Responsibilities

• Serve as a dedicated technical partner for strategic enterprise customers, understanding their architecture and security needs
• Manage complex technical investigations from initial signal to resolution, ensuring effective communication and coordination
• Build long-term relationships with senior stakeholders, identifying optimization opportunities and contributing to process improvements

Required Qualifications

• 3+ years in technical support or technical account management, preferably in security environments
• Deep understanding of AppSec principles and secure development lifecycle
• Experience with observability tooling, with a preference for Coralogix
• Experience in high-growth or venture-backed SaaS environments
• Familiarity with AI, security, or emerging technologies