Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 10, 2026

This job expires in: 27 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Engineer L1.

Key Responsibilities

Provide post-implementation support and troubleshooting for storage hardware and software products
Monitor storage environments remotely and manage open tickets, ensuring timely updates to customers
Develop customized solutions for customers and maintain positive relationships post-sale

Required Qualifications

BS in a technical discipline or equivalent industry experience
In-depth technical knowledge and problem analysis skills
Excellent troubleshooting skills
Preferred 4+ years of experience in technical support for storage or enterprise-level infrastructure products
Familiarity with operating systems such as Linux, Unix, and Windows

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