Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.

Key Responsibilities:

• Provide self-directed support and resolution of technical issues for customers
• Document detailed information about issues and troubleshooting steps in CRM
• Perform preventative maintenance and remote software upgrades to ensure system stability

Required Qualifications:

• Knowledge of computer hardware including workstations, servers, and storage devices
• Strong understanding of workstation and server OS platforms, network infrastructure, and communication protocols
• Ability to manage and prioritize multiple work assignments with minimal supervision
• Experience working effectively in a team environment
• Degree from a Technical College/University or equivalent experience; Bachelor's Degree preferred in relevant fields