Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide support to customers using their products.

Key Responsibilities

• Isolate, diagnose, and reproduce technical issues for customers
• Document all work and communications in a tracking system and contribute to the knowledge base
• Maintain communication with customers regarding the status of open tickets and escalate unresolved issues as necessary

Required Qualifications

• Experience in a technical, customer-facing role
• Technical knowledge in PC, networks, web browsers, and SaaS vs. on-premise applications
• Understanding of API/SSO technology
• Ability to perform technical investigations and gather evidence
• Knowledge of relational databases and HTML is a plus