Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide elevated technical support and assistance to customers.

Key Responsibilities

• Resolve inbound support cases and phone calls within Tier 2 Support technology domains
• Meet individual goals and metrics to contribute to organizational success
• Create documentation and training materials for internal and external support

Required Qualifications

• 5 - 7 years of experience in a Technical Support role
• Extensive prior experience with video conferencing tools such as Zoom, Teams, or Slack
• Experience with integrating and supporting calendar services like Microsoft Office O365 or Google Calendar
• Understanding of networks and firewalls, and tools required for troubleshooting
• Able to manage a high volume of cases, calls, and chats in a fast-paced environment