Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II.

Key Responsibilities

• Handle escalated support tickets and troubleshoot complex technical issues independently
• Manage support cases from initial inquiry to resolution, ensuring timely responses and customer satisfaction
• Mentor and train junior Technical Support Engineers while collaborating with cross-functional teams to improve support processes

Required Qualifications

• Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience
• 3+ years of experience in Support Engineering or Software Engineering
• Thorough knowledge of RESTful and GraphQL APIs, and experience with modern JavaScript frameworks
• Experience with HTML, CSS, and Content Management Systems, preferably Headless CMS
• Ability to work independently and engage with customers directly via video calls for troubleshooting