Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II.

Key Responsibilities

• Handle escalated support tickets and troubleshoot complex issues independently
• Manage the entire support lifecycle from customer inquiry to resolution and bug reporting
• Collaborate with cross-functional teams to enhance customer satisfaction and streamline processes

Required Qualifications

• Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience
• 3+ years of Support Engineering or Software Engineering experience
• Thorough knowledge of RESTful and GraphQL APIs
• Working knowledge of modern JavaScript frameworks (e.g., Vue.js, React, Next.js)
• Experience with Content Management Systems, preferably Headless CMS