Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 17, 2026

This job expires in: 30 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:

Work closely with customers and support team members to resolve queries and issues
Become a product expert to assist in troubleshooting and identifying bugs
Analyze trends to improve Help & Support strategies and assist in escalating product issues

Required Qualifications:

Basic understanding of Python and web development (front-end and back-end)
Intermediate knowledge of databases (preferably SQL) and building queries
Experience with logging tools, GraphQL APIs, and JIRA
1 - 2 years of experience in providing support for SaaS products

COMPLETE JOB DESCRIPTION

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