Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer-focused technical assistance in a remote setting.

Key Responsibilities

• Provide timely support via email, live chat, phone, and screen shares
• Troubleshoot HTML, JavaScript, integrations, and attribution setup across various platforms
• Guide customers through setup and configuration of marketing attribution tools

Required Qualifications

• 3+ years of experience in technical support or a related customer-facing technical role
• Experience supporting a SaaS product, particularly in marketing or analytics
• Proficient in troubleshooting HTML, JavaScript, and browser-based issues
• Familiarity with Google Analytics or similar web analytics tools
• Basic understanding of Google Paid Ads and SEO tactics