Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I.

Key Responsibilities

• Provide enterprise-level assistance to customers by diagnosing and troubleshooting software and hardware problems
• Research and identify solutions to technical issues, ensuring problems are resolved through to resolution
• Track and document system issues, providing prompt feedback and follow-up with clients

Required Qualifications

• High school diploma or equivalent; bachelor's degree in IT or related field preferred
• Up to 3 years of experience in a Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Understanding of computer systems and mobile devices
• Familiarity with remote desktop applications and help desk software