Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer who will bridge customers and internal engineering teams while diagnosing complex technical issues.

Key Responsibilities

• Serve as the primary technical owner for complex customer issues and escalations
• Monitor and triage production alerts, coordinating incident response across teams
• Diagnose issues using logs and SQL queries, and contribute to operational improvements

Required Qualifications

• 2+ years of experience in Technical Support, Production Support, or similar roles
• Strong troubleshooting and analytical skills for diagnosing complex technical issues
• Proficiency in SQL for data investigation and root cause analysis
• Experience partnering with Engineering teams for issue escalation and resolution
• Comfortable operating in fast-paced production environments with time-sensitive issues