Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - Mobile Apps and Compliance.

Key Responsibilities

• Provide expert technical troubleshooting and resolve customer issues with medium to high complexity
• Author and maintain customer-facing knowledge base articles to improve self-service capabilities
• Collaborate with Engineering and Product teams to reproduce bugs and enhance customer experience

Required Qualifications

• B.S. in Computer Science, Engineering, or other technical fields
• 3-5 years of experience in support, engineering, or related technical roles, including mobile application troubleshooting
• Strong familiarity with CRMs like Zendesk or Salesforce
• Technical knowledge to interface with engineers and work with SaaS systems
• Willingness to work holidays and weekends as needed to meet customer demands