Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Frontline) to provide exceptional support and troubleshoot technical issues for customers.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via cases or phone channels
• Troubleshoot configuration, workflow, scripting, integration, and performance issues
• Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce

Required Qualifications

• 1-3 years in SaaS technical support or related customer-facing troubleshooting role
• Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and relational databases (SQL)
• Experience with application configuration, user roles, and permissions
• Experience with Salesforce Service Cloud or similar CRM system
• Demonstrated curiosity, accountability, and follow-through