Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (L1 / Frontline Support).

Key Responsibilities

• Act as the first point of contact for customer support inquiries
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs

Required Qualifications

• Bachelor's degree in computer science or a comparable technical background
• Prior experience using the company's services as a customer is strongly preferred
• At least 2 years of experience in technical support, QA, or engineering
• Working proficiency in Python
• Familiarity with financial trading or market data