Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their Client Support Team.

Key Responsibilities

• Serve as the primary contact for external customers using the claims management platform
• Monitor and respond to new requests and incidents, ensuring resolution within SLA requirements
• Manage communications with customers and internal teams to drive incidents and requests to resolution

Required Qualifications

• 2+ years of technical support-related experience
• Ability to work independently and manage time effectively
• Experience with API troubleshooting is a plus
• Familiarity with programming languages (especially Ruby, Python, or PHP) is a plus
• Experience using Zendesk or Jira is a plus