Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide exceptional support to customers using their platform and ecosystem.
Key Responsibilities
- Engage with customer support tickets, ensuring timely and accurate responses
- Triage and resolve technical issues related to cryptocurrency transactions and API integrations
- Lead incident management efforts, including post-incident reviews and root cause analysis
Required Qualifications
- 2+ years of experience in technical issue resolution in a global support team or relevant financial services experience
- Experience in diagnosing and debugging development issues
- Programming experience in languages such as Javascript, PHP, or Python
- Familiarity with AWS, GCP, REST APIs, and databases
- Proven background in incident management and leading technical escalations
COMPLETE JOB DESCRIPTION
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Company Overview
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